Your privacy is our responsibility

1 Introduction & Scope

lg444 ("we", "our", "platform") operates a reliable online betting and casino service for players in Bangladesh. This Privacy Policy ("Policy") describes how we collect, use, store, and disclose your personal information when you use our website, applications, and related services ("Services").

This Policy applies to everyone who uses our Services — whether you have a registered account or are simply browsing. By continuing to use the Services, you agree to the terms set out in this Policy.

We regard data protection not merely as a legal obligation, but as our ethical responsibility to you. Respect for your privacy sits at the heart of everything lg444 does.

2 Types of Information Collected

We may collect the following types of information:

2.1 Identity Information

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID or passport number (for identity verification)

2.2 Financial & Transaction Information

• bKash, Nagad, Rocket, or Upay account numbers (for deposits and withdrawals)
• Transaction history, amounts, and timestamps
• Deposit and withdrawal records

2.3 Usage Information

• Betting and gaming history
• Preferred games and bet types
• Login times and session duration
• Device type, operating system, and browser information

2.4 Communication Information

• Information provided through live chat and email support
• Messages related to complaints, feedback, or requests

3 How We Collect Information

lg444 collects information through various methods. Ensuring transparency about these methods is part of our policy:

3.1 Information You Provide Directly

When you create an account, verify your identity, carry out financial transactions, or contact our support team, you provide information to us directly.

3.2 Automatically Collected Information

When you browse our platform, certain information is collected automatically — such as your IP address, cookie data, browsing patterns, and click history. This information is used to improve the site experience.

3.3 Information Received from Third Parties

We may receive necessary information from mobile banking payment processors (such as bKash, Nagad, Rocket, Upay) and identity verification services. Such information is always received through secure, encrypted channels.

4 Purpose of Using Information

Collected information is used only for the following legitimate purposes:

• Account Management: To create, maintain, and secure your account.
• Identity Verification: To confirm age and identity in order to prevent fraud and block access by minors.
• Processing Financial Transactions: To complete deposits, withdrawals, and bonus distributions.
• Customer Support: To properly resolve your questions, complaints, or requests.
• Personalized Experience: To recommend games and offers based on your preferences.
• Security & Fraud Prevention: To detect unusual activity and ensure account security.
• Responsible Gaming: To monitor patterns of excessive betting and provide assistance when needed.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: To analyze platform performance and improve the user experience.

We never use your information beyond the purposes listed above. Selling your information to third parties is against our policy.

5 Data Storage & Security

lg444 gives the highest priority to the security of your personal information. We have put in place the following technical and organizational measures:

5.1 Encryption & Security Technologies

• All data transfers are secured with SSL/TLS encryption.
• Stored data is protected with advanced AES-256 encryption.
• Payment information is processed in a separate, secured environment.

5.2 Access Controls

• Only authorized personnel may access personal information.
• All staff receive training on data protection.
• Access logs are reviewed on a regular basis.

5.3 Data Retention Period

Your information is retained for as long as your account remains active or as long as the Services need to be provided. After an account is closed, certain information may be retained for a defined period in accordance with legal and regulatory requirements.

In the event of a security breach, we will notify the affected users as quickly as possible and take the necessary corrective measures.

6 Sharing Information with Third Parties

We do not sell or rent your personal information. However, information may be shared in the following limited circumstances:

6.1 Service Provider Partners

Only the information necessary to operate the Services is shared with payment processors (bKash, Nagad, Rocket, Upay), identity verification services, and technology infrastructure providers. These partners operate under strict confidentiality agreements.

6.2 Game Providers

Game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, NetEnt, and Microgaming may access limited information to ensure fair play and manage gaming sessions.

6.3 Legal Reasons

We may be required to provide information in response to a legal order, judicial directive, or a legitimate request from a government authority. In such situations, we will follow applicable law.

6.4 Business Transfers

In the event of a merger, acquisition, or asset sale, user information may be transferred. We will notify you in advance in such cases.

7 Cookies & Tracking Technologies

lg444 uses cookies and similar tracking technologies to improve the website and Services.

7.1 Types of Cookies

• Essential Cookies: Essential for the basic functioning of the platform — maintaining login sessions, security verification, and so on.
• Functional Cookies: Used to remember your preferences (language, game settings).
• Analytics Cookies: Used to understand which pages are visited most and how users interact with the platform.

7.2 Cookie Controls

You can disable non-essential cookies from your browser settings. Please note that disabling essential cookies may limit some features of the Services.

8 User Rights

As a user of our platform, you have the following rights. lg444 respects these rights and is committed to upholding them:

• Right of Access: You have the right to know what information of yours we hold. Submit a request through support and we will let you know within a reasonable time.
• Right to Rectification: If any of your information is inaccurate or incomplete, you can request a correction.
• Right to Erasure: In certain circumstances, you can request that your personal information be deleted — however, where legal retention obligations apply, complete deletion may not be possible.
• Right to Restrict Processing: In specific cases, you can request that processing of your information be temporarily paused.
• Right to Object: You can object to marketing communications or profiling.
• Right to Data Portability: You can receive your information in a structured, machine-readable format.

To exercise any of the above rights, please contact the support team. We will respond within a reasonable time after receiving your request.

9 Protection of Minors

lg444 Services are intended for persons aged 21 and above only. We do not knowingly collect information from minors.

Age verification is a mandatory step during account registration. If a minor's information enters our system for any reason, it will be deleted immediately and the associated account will be closed.

If you suspect that a minor is using our platform, please notify the support team immediately.

10 Policy Changes

We may revise this Privacy Policy in response to business needs, legal changes, or technological developments. For any significant changes, we will:

• Clearly publish the updated date on the website.
• Notify registered users via email or live chat.
• Provide sufficient notice before the revised policy takes effect.

Continued use of the Services after changes have been made will be considered your acceptance of the new policy. We recommend reviewing this page regularly.

11 Contact

If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights, you can reach us at:

We aim to respond to every request with respect and confidentiality. At lg444, your privacy is not just a policy — it is our commitment.